one direct

• Q. 
  Who is one direct?
• Q. 
  Where is one direct based? Is your call centre in Australia?
• Q. 
  What are your opening hours?

Q. Who is one direct?
A. one direct is a 'direct' provider, which means we're available over the phone or via the Internet. Because we have no branches and such low operating costs, we can pass the savings onto our customers in the form of great rates - without sacrificing service.

We're owned by Australia and New Zealand Banking Group Limited ABN 11 005 357 522 (ANZ). ANZ is one of Australia's biggest and most respected banks, and it has an A1+ short term credit rating (Standard and Poor). Find out more about one direct.

 back to top

Q. Where is one direct based? Is your call centre in Australia?
A. Yes. When you call one direct, you'll speak to one of our highly trained Dedicated Consultants - all of whom are based at our headquarters in Melbourne. Find out more about the one direct team.

 back to top

Q. What are your opening hours?
A. We're available on the phone between 8am and 7pm (AEST) every day of the week - and accessible online 24/7. Call or email us whenever it suits you or, if you prefer, make an appointment for us to call you.

 back to top