The one direct team
Dedicated consultants based in Australia
When you call one direct, you'll meet your dedicated, Australian-based one direct consultant.
All of our consultants have been recruited for their knowledge of the industry and marketplace, and for their dedication to customer service. Each is an expert in his or her field - our high interest saver, award-winning home loans or great value home insurance - so they're well equipped to meet your needs, whatever they may be.
If you are calling about a one direct home loan, your Dedicated Lending Specialist will manage your loan set-up from enquiry to settlement and beyond. We'll even fill out the application form for you! You will have your Specialist's name, direct phone number and email address so you can talk to the same person each time, when and how it suits you.
There's no dealing with an anonymous Call Centre, and no need to repeat yourself to a new consultant every time you need to contact us about your loan.
Same with our high interest saver and home insurance - you will have the same Dedicated Consultant from beginning to end for each of our products, to make the application process as easy as possible.
We're confident you'll find our team to be friendly, helpful, knowledgeable and accessible.
We look forward to hearing from you.