one direct - it pays to be direct

Financial hardship assistance

We understand that some of our customers may face temporary periods of financial hardship due to a number of reasons, often beyond their control, including unemployment or reduced employment.
If you are finding it hard to make repayments on your home loan, we encourage you to contact us on 1800 158 853 as soon as possible.
We have specially trained staff who understand your situation and will work with you to find the most suitable repayment plan or support to help you while you get back on your feet.
The type of assistance we may be able to provide will vary depending on your individual circumstances. For eligible customers, assistance may include:

• Tailored repayment arrangements based on what you can afford to pay at the time, for example reduced repayments & repayment extension periods
• Deferred or reduced repayments on your home loan for 3, 6 and up to 12 months, to be assessed case by case (with interest capitalised into the loan).

In most cases, we will not require evidence of financial hardship and we will make arrangements quickly and efficiently over the phone wherever possible. We will also suspend any debt collection activity while these arrangements are in place.

Features

Name	one direct variable loan	one direct fixed loan	one direct equity loan
Additional Repayments	Yes	Yes - up to $10,000 per annum	Yes
Early Repayment	Yes - You can repay your loan in full at any time. Fees and Charges may apply if you fully repay your loan within the first four years	Yes - Fees and charges and early repayment costs apply if you repay your loan during any fixed rate period and within four years of the commencement of your loan. You can repay your loan early without incurring early repayment fees or early repayment costs at any time after four years of the commencement of the loan provided that the fixed rate period has expired	Yes - You can repay your loan in full at any time. Fees and Charges may apply if you fully repay your loan within the first four years
Portability	Yes - Conditions apply	Yes - Conditions apply	Yes - Conditions apply
Redraw Facility	Yes	NA	Yes
Repayment Holiday	Yes - Conditions apply	Yes - Conditions apply	NA

Fees

Name	one direct variable loan	one direct fixed loan	one direct equity loan
Additional Security Registration Fee	$150.00	$150.00	$150.00
This fee is payable if there are mulitple (more than one) security properties securing your one direct loan.
Currency Conversion Fee	3% of Transaction Amount	NA	3% of Transaction Amount
This will be charged if you use your one direct debit card attached to your loan account while overseas.
Default Fee	$20.00	$20.00	$20.00
A default fee is payable if the loan is more than $200 in arrears. This fee is payable on the first business day after the loan has been in arrears for 30 days. The fee will be charged every 40 days while the default continues.
Discharge Settlement Fee	$150.00	$150.00	$150.00
A discharge settlement fee is payable when we or our representative prepares discharge of mortgage documents and/or attends settlement as a result of your loan being refinanced to another financial institution.
Document Production Fee	$150.00	$150.00	$150.00
A document production fee is payable when we produce the Certificate of Title and/or any other security documents.
Early Repayment Cost	NA	Yes - Calculation	NA
May be payable if and when you pay your loan in full, or make any early or additional repayment which exceeds $10,000 in any year, during any fixed interest rate period.
Loan Administration Charges	NA	NA	NA
An ongoing monthly or annual administration or management charge.
Outward Dishonour Fee	$6.00	$6.00	$6.00
Fee upon dishonour of any payment from your account (eg: if there is unsufficient money in your account to fund a direct debit you have authorised).
Redraw Fees	NA	NA	NA
Repayment Holiday Fees	NA	NA	NA
Replacement Debit Card Fee	$15.00	$15.00	$15.00
If you request more than one debit card or a replacement card.
Switching Fee	$200.00	$200.00	$200.00
A switching fee will be payable for a change or variation to the security on your existing one direct loan(s) . In the event that you request more than one change, a separate switching fee may be payable for each change.
Transaction Fees - ATM and EFTPOS	$0.50 Per Transaction	$0.50 Per Transaction	$0.50 Per Transaction
This charge is for each ATM or EFTPOS transaction on your one direct loan.
Transaction Fees - Phone and Internet Banking	NA	NA	$0.50 Per Transaction
This charge is for each Phone or Internet Banking transaction on your one direct loan.
Valuation Administration Costs	$250 Per Valuation	$250 Per Valuation	$250 Per Valuation
A Valuation Administration Fee is payable for administration costs incurred when a valuation/price estimate is required for a a change or variation to the security for an existing one direct loan.

* If you are experiencing arrears or hardship, please call 1800 158 853
  For all enquiries regarding an existing loan, please call 13 24 01